Sales Policy

Effective Date: January 2, 2025

At VacuumMiHitec, we are committed to offering high-quality vacuum products and accessories at competitive prices. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website, vacuummihitec.com. By placing an order with us, you agree to the following terms.

1. Order Acceptance

  • Order Confirmation: After you place an order on vacuummihitec.com, you will receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been processed. Once we begin processing your order, we will send a shipping confirmation email with tracking information.

  • Order Processing: We strive to process and ship orders within 1–2 business days. Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.

  • Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order at any time. This may occur due to issues such as product availability, errors in pricing or descriptions, suspected fraud, or other reasons. In the case of a canceled order, you will receive a full refund.

2. Pricing

  • Pricing Accuracy: We strive to ensure that all prices listed on our website are accurate. However, in the event of a pricing error, we will contact you to inform you of the error and offer the option to purchase the item at the correct price or cancel the order for a full refund.

  • Sales Tax: Sales tax is applied based on your shipping address and the applicable state or local tax laws. The total tax amount will be calculated and displayed during checkout.

  • Promotions and Discounts: From time to time, we may offer promotions, sales, or discounts. These offers are valid only for the specified time period and cannot be combined with other discounts or offers unless stated otherwise. We reserve the right to modify or discontinue promotions at any time.

3. Payment Methods

We accept a variety of payment methods to ensure a smooth and secure shopping experience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay (if available)
  • Google Pay (if available)

All payments are processed securely using industry-standard encryption technology. Please ensure that the payment information provided is accurate and up-to-date to avoid delays in processing your order.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options at checkout, including standard, expedited, and next-day delivery (if available). Shipping costs are calculated based on the weight of the products and the shipping method selected.

  • Shipping Timeframe: Delivery times vary based on the shipping method and destination. Please refer to our Shipping Policy for estimated delivery times and further details.

  • Shipping Charges: Shipping charges are calculated during checkout based on the weight, shipping method, and delivery location. From time to time, we may offer free shipping promotions for orders over a certain amount. Specific details about these promotions will be provided on the website during checkout.

  • Incorrect or Incomplete Address: It is the customer’s responsibility to ensure that the shipping address is accurate. We are not responsible for delays or errors caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we may charge additional shipping fees to reship the order.

5. Backordered and Out-of-Stock Items

  • Backordered Items: In the event that an item is out of stock or on backorder, we will notify you via email and provide an estimated restock date. If you would prefer to cancel the backordered item, you can request a full refund.

  • Substitute Products: We may substitute a product with a similar item of equal or greater value if the original item is unavailable. We will notify you before proceeding with the substitution.

6. Order Changes or Cancellations

  • Order Modifications: If you need to change an item in your order, please contact us immediately. Once your order is processed and shipped, changes cannot be made. If your order has not yet been shipped, we will do our best to accommodate the change.

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a full refund. Once an order has been shipped, cancellations will be treated as a return, subject to our Refund and Returns Policy.

7. Refunds and Returns

  • Returns: We offer a 30-day return window for most items, provided they are unused, in the original packaging, and in resalable condition. For detailed information about our return process, please refer to our Refund and Returns Policy.

  • Refunds: Once we receive and process your returned item, we will issue a refund to the original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your payment method and bank.

  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply for returned items, particularly for products that are not defective, damaged, or incorrect.

8. Product Warranties

  • Manufacturer’s Warranty: Many of the products sold on vacuummihitec.com come with a manufacturer’s warranty. The warranty terms vary by product and manufacturer. Please check the product details or contact us for information about warranty coverage.

  • Defective Products: If you receive a defective product, please contact us within 7 days of receiving your order. We will provide instructions for returning the item, and we will offer a replacement or refund depending on the situation. Refer to our Refund and Returns Policy for more details.

9. Customer Account

  • Creating an Account: You may choose to create an account on our website for faster checkout, order tracking, and access to special offers. To create an account, simply provide your name, email address, and password.

  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you suspect unauthorized use of your account.

10. Limitation of Liability

To the extent permitted by law, VacuumMiHitec will not be liable for any indirect, incidental, special, or consequential damages arising from the sale or use of our products. Our total liability will be limited to the amount paid for the product in question.

11. Changes to Sales Policy

We reserve the right to update, modify, or change this Sales Policy at any time. Any changes to the policy will be posted on our website with an updated effective date. Please review this policy periodically to stay informed about our terms of sale.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please reach out to us:

Thank you for shopping with VacuumMiHitec! We value your business and are committed to providing you with the best products and customer service. If you have any questions about our Sales Policy, please don’t hesitate to contact us.